Terms of Service
Article 1 (Purpose)
The purpose of these Terms is to set forth the services provided through SalesVook and the Cyber Mall operated by MIBC Inc. and its affiliates and subsidiaries (엠아이비씨 주식회사 및 그 계열사·자회사) (the "Company"), and the rights, obligations and responsibilities of the Members who use them.
Unless it is expressly stated that separate terms other than these Terms apply, these Terms apply to a Member's use of the products, features, apps, services, technologies and software provided by SalesVook, the SuperLozzi Super App and the rest of the SuperX platform ecosystem. These products are provided by MIBC Inc. and its affiliates and subsidiaries.
The Company researches ways to improve its services:
The Company conducts research to develop, test and improve the Company's products. This includes analyzing the user data the Company holds and understanding how people use the Company's products, for example by conducting surveys and by testing and troubleshooting new features. The Company's Privacy Policy explains how the Company uses data to support this research for the purpose of developing and improving the Company's services.
The Company provides a consistent and seamless experience across SuperX platform ecosystem products.
The Company's products support the SuperX integrated account so that all services across the SuperX platform ecosystem can be provided to Members and used seamlessly. The Company designs its systems so that Members have a consistent and seamless experience across the various SuperX platform ecosystem products they use. For example, the Company enables Members to use the SuperX level data from their activities on SalesVook to raise their SuperX level on the SuperLozzi Super App and SalesVook, and to have this applied to their SuperX grade and title (작위).
Ensuring access to the Company's services:
To operate the Company's global services and enable Members to connect with people around the world, the Company needs to transfer, store and distribute content and data to data centers, partners, service providers, vendors and systems around the world, including outside the Member's country of residence. Use of this global infrastructure is essential to providing the Company's services. This infrastructure may be owned, operated or controlled by the Company or its affiliates or related companies.
Article 2 (Definitions)
SalesVook provides Members with the products and services described below:
The definitions of the terms used in these Terms are as follows. The meaning of any term used in these Terms that is not defined herein follows general commercial practice.
"Cyber Mall" means a virtual place of business that the Company has set up, using information and communications facilities such as computers, so that goods or services, etc. (including the right to use certain facilities or to receive services; hereinafter "Goods, etc.") can be traded in order to provide them to Members (including all websites, mobile web, apps, etc. operated by the Company).
"Member" means a person who has registered as a member of the Cyber Mall and who may continuously use the services provided by the Cyber Mall.
"ID" means the e-mail address set by a Member and approved and registered by the Company for identification of the Member and use of the services.
"Password" means a combination of letters, numbers, etc. that a Member has set and registered on the Cyber Mall to confirm the Member's identity and to protect the Member's rights, interests and confidentiality.
"MarketPlace Service" means all mail-order brokerage (통신판매중개) services and related ancillary services provided by the Company through the Cyber Mall.
"Seller" means a person who has accepted the "MIBC Inc. Seller Service Terms of Use" (엠아이비씨 주식회사 판매자 서비스 이용 약관) and entered into a MarketPlace Service use agreement with the Company, or a person who actually sells goods using the MarketPlace Service.
"EV, etc." means Benefits granted by the Company free of charge, such as EV, CEV, IEV (shown in the app as "Unit F4") and FT (the total of F1 through Fn). Their nature, and their accrual, use, conversion (withdrawal), validity period, extinguishment and changes to the applicable criteria, are governed by the SuperX Benefits Terms.
"Partner" means an online or offline business that has entered into a contract with the Company and may trade Goods, etc. with Members or provide various information, delivery services, etc. to Members. Partners may be terminated or added depending on the circumstances of the Company and the Partners.
"Account Deletion" means removing SalesVook from the services linked to the SuperX integrated account, or deleting the SuperX integrated account itself.
Article 3 (Posting, Explanation and Amendment of the Terms)
① The Company posts the contents of these Terms, its trade name, the name of its representative, the address of its business office (including an address where consumer complaints can be handled), its telephone number, business registration number, mail-order business report number, the person responsible for personal information management, etc. on the initial service screen of the Cyber Mall so that Members can easily check them. However, the specific contents of the Terms may be made viewable by Members through a linked screen.
② The Company may amend these Terms to the extent that doing so does not violate relevant laws, such as the Act on the Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률), the Act on the Regulation of Terms and Conditions (약관의 규제에 관한 법률), the Framework Act on Electronic Documents and Transactions (전자문서 및 전자거래기본법), the Electronic Financial Transactions Act (전자금융거래법), the Digital Signature Act (전자서명법), the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. (정보통신망 이용촉진 및 정보보호 등에 관한 법률), and the Framework Act on Consumers (소비자기본법).
③ When the Company amends the Terms, it announces the amendment through notices, usage guides, etc., specifying the effective date and the reasons for the amendment.
④ Terms amended under Paragraph 3 do not apply retroactively to any period before their effective date, unless relevant laws provide otherwise or there is another unavoidable reason.
⑤ When amending the Terms, the Company announces the amendment from 7 days before the effective date. In doing so, the Company clearly informs Members that they will be deemed to have agreed unless they express their refusal by the day before the effective date, and of the method of refusal. If a Member does not express refusal within that period, the Member is deemed to have agreed to the amended Terms, and a Member who does not agree may request Account Deletion.
⑥ The Company may establish separate terms or conditions of use for individual services within the services it provides, and a Member's consent to terms that apply separately to an individual service is obtained through a separate consent procedure when the Member first uses that individual service. In this case, the terms of use, etc. for the individual service take precedence over these Terms.
⑦ Matters not set forth in these Terms and the interpretation of these Terms are governed by relevant laws and commercial practice, including the Act on the Consumer Protection in Electronic Commerce, etc., the Act on the Regulation of Terms and Conditions, and the Guidelines on Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자 보호지침) established by the Korea Fair Trade Commission (공정거래위원회).
⑧ If any provision of these Terms conflicts with the mandatory laws of the Republic of Korea, those mandatory laws prevail. In this case, the validity of the other provisions is not affected.
⑨ The Company may operate the services and its policies on Benefits such as EV, etc. differently by country or region in accordance with the laws, tax regimes and market conditions of each country or region.
Article 4 (Provision and Change of Services)
① The Company provides the following services.
a. E-commerce services (including mail-order brokerage services) and other services incidental thereto
b. A community communication space
c. Other services or business determined by the Company
② If Goods, etc. are sold out, their technical specifications change, or the like, the Company may change the contents of the Goods, etc. to be provided under contracts to be concluded in the future. In this case, the Company specifies the changed contents of the Goods, etc. and immediately announces them at the place where the current contents of the Goods, etc. are posted.
③ If the Company changes the contents of services that it has contracted with a Member to provide, for reasons such as Goods, etc. being sold out or a change in technical specifications, it immediately notifies the Member of the reason at an address to which notice can be given.
④ The Company may add, change or suspend all or part of the services at any time as required for operational or technical reasons, and posts this on the service screens.
Article 5 (Suspension of Services)
① The Company may temporarily suspend the provision of services if natural disasters or equivalent force majeure, maintenance, inspection or replacement of information and communications facilities such as computers, breakdowns, interruption of communications, or the like occur.
② Where the provision of services is temporarily suspended for the reasons in Paragraph 1 and this is due to the Company's willful misconduct or gross negligence, the Company compensates the Member for the damages suffered.
③ If the Company becomes unable to provide services due to a change of business line, termination or abandonment of business, closure of the Company, merger, division, transfer of business or the like, the Company notifies Members by the method set forth in Article 8. Benefits such as EV, etc. are handled in accordance with Article 9, Paragraph 4 of the SuperX Benefits Terms, and Goods, etc. for which a Member has paid but which have not yet been provided are refunded in accordance with relevant laws.
Article 6 (Membership Registration, etc.)
① A person who wishes to become a Member applies for membership by entering member information in the registration form set by the Company and then expressing consent to these Terms.
② The Company registers as Members those who have applied for membership under Paragraph 1, unless they fall under any of the following items. If the Company refuses or withholds approval of a membership application, the Company notifies the Member in accordance with Article 8.
The applicant previously lost membership under Article 7, Paragraph 3 of these Terms
The member information entered by the applicant contains obviously false entries, omissions or errors
When the Company conducts an identity verification procedure, the applicant's identity cannot be verified, or it is confirmed that the applicant is not the person in question
The applicant is under 14 years of age
Registering the applicant as a Member is otherwise deemed technically impossible for the Cyber Mall, or deemed to significantly hinder the operation or maintenance and management of the Cyber Mall
③ A membership agreement is formed at the time the Company's acceptance reaches the applicant.
④ If there is a change in a Member's member information, the Member must reflect the change by modifying the member information or by other means. The Company bears no responsibility for any damage to the Member resulting from failure to modify the member information.
⑤ For the safe provision of services, the Company may approve membership registration only for Members whose identity has been verified through a person providing payment-related services for the Cyber Mall, or may restrict the use of services or the purchase of Goods, etc. by Members whose identity has not been verified.
Article 7 (Account Deletion, Loss of Membership, etc.)
EV, etc. extinguished upon account deletion cannot be restored. The Company informs the Member of this and obtains the Member's confirmation before the account is deleted.
② If a Member falls under any of the following items, the Company may restrict or revoke the Member's membership.
The Member entered false information in the member information, or misappropriated another person's information or mobile device
The Member made payments, or accrued or used, by fraudulent means in the services and the Cyber Mall
The Member fails to pay by the due date the price of goods, etc. purchased using the Cyber Mall, or other debts borne by the Member in connection with use of the Cyber Mall
The Member threatens the order of electronic commerce, such as by interfering with another person's use of the Cyber Mall or misappropriating that person's information
The Company has become unable to give notice to or contact the Member despite considerable efforts, for reasons attributable to the Member, such as the Member incorrectly entering or failing to update member information such as an address or e-mail address
The Member engages in conduct that violates the Member's obligations under Article 12 of these Terms
The Member violates the provisions of these Terms or the Company's usage policies, etc., or engages in conduct contrary to laws or public order and good morals
The Member impersonates the Company, an operator, an officer or employee, etc. outside the services
The Member has damaged the Company's reputation or credit, or interfered with its business, by certain means such as spreading false information
The Member has engaged in any of the following acts that interferes with the Company's stable provision of the services: (a) organized or repeated attempts to accrue or convert EV, etc. for the purpose of obtaining it unjustly; (b) spreading false information, or defaming the Company or its officers or employees on the basis of such information, thereby harming the Company's credit or business; (c) obstructing the Company's business or placing an excessive load on its systems; or (d) any act comparable to (a) through (c). The conduct listed is illustrative and is not limited to these examples
The Member seriously violates the Community Guidelines or poses a threat to others
The Member threatened, intimidated, verbally abused, used profanity toward or sexually harassed the Company's officers, employees or customer service agents, or thereby demanded handling different from these Terms and the operating policies The conduct listed is illustrative and is not limited to these examples.
The Member has otherwise engaged in conduct that violates obligations under these Terms or laws
③ If, after the Company restricts a Member's membership, the same conduct is repeated two or more times or the cause is not corrected within 30 days, or if the Member falls under any of Items 10 through 12 of Paragraph 2, the Company may revoke the Member's membership.
④ When the Company revokes a Member's membership, it cancels the Member's registration, and at this time, for transaction safety, the Company may cancel in bulk the member registrations of all IDs confirmed to be owned by that Member. In this case, the Company notifies the Member in accordance with Article 8 and gives the Member an opportunity to explain, setting a period of at least 30 days before cancellation of the member registration. However, where the Company restricts membership due to identity theft, fraudulent accrual, hacking or the like, the Company may suspend the use and conversion of EV, etc. during the explanation period.
Article 8 (Notice to Members)
① When the Company gives notice to a Member, it may do so by e-mail, SMS, telephone, fax, etc., in accordance with the method the Member designated in advance by agreement with the Company.
② For notices to an unspecified large number of Members, the Company may substitute for individual notice by posting the notice in the notices section (customer center) of the Cyber Mall for 7 days or more. However, individual notice is given for matters that have a material impact on a Member's own transactions.
Article 9 (Provision of Information and Posting of Advertisements)
① The Company may provide Members with various information deemed necessary during their use of the services by posting it on bulletin boards or by e-mail, SMS, telephone, app push, etc. Members may refuse to receive e-mails, etc. at any time, except for procedural guidance for the performance of obligations imposed on the Company by law, responses to customer inquiries, other transaction-related information, and the like.
② The Company may post advertisements on service screens, in e-mails, etc. in connection with the operation of the services. A Member who receives an e-mail, etc. containing advertisements may refuse to receive them, and the Company provides Members with a method for such refusal.
Article 10 (Obligations of the Company)
① The Company does not engage in conduct prohibited by these Terms or contrary to relevant laws or public order and good morals, and does its best to provide services continuously and stably in accordance with these Terms.
② The Company must have a security system in place to protect Members' personal information (including credit information) so that Members can use the services safely, and discloses and complies with its Privacy Policy.
Article 11 (Obligations Regarding Member IDs and Passwords)
① Each Member is responsible for managing his or her own ID and password.
② A Member must not provide or disclose his or her ID and password to a third party, or allow a third party to use them.
③ The Member is responsible for all losses, damages and other disadvantages arising from the Member's failure to comply with the obligations of this Article, such as where the Member, despite being aware that his or her ID and password have been leaked or used by a third party, does not change the password, does not notify the Company of such circumstances, or does not comply with the Company's measures.
④ If a Member's ID and password are suspected to have been leaked, the Company may take protective measures such as locking the account, and the Member's use may be restricted.
Article 12 (Obligations of Members)
① Members must comply with the provisions of these Terms, the Company's usage policies, usage guidance, relevant laws, etc., and must not otherwise engage in conduct that interferes with the Company's business.
② Members must not engage in any of the following conduct.
Trading directly with a Seller without using the services provided by the Company (hereinafter "Direct Transaction"), or inducing such trading
Fraudulent transactional conduct inconsistent with ordinary e-commerce practice, such as interfering with the sales activities of the Company or Sellers, or obtaining unjust gains by the Companying the Cyber Mall
Payment conduct that violates the Specialized Credit Finance Business Act (여신전문금융업법), the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. or other relevant laws, or that is abnormal, such as obtaining cash under the guise of selling goods or providing services
Using the services by abnormal methods other than the service usage methods provided by the Company, or accessing the Company's information processing systems in such a manner
Interfering with the Company's business through requests unrelated to the services provided by the Company or unreasonable requests, conduct contrary to public order and good morals, or the like
Conduct that causes damage or legal liability to the Company, other Members or third parties, such as hacking, spreading false information or interfering with the Company's business
Demanding that the Company's officers, employees or customer service agents provide handling different from these Terms and the operating policies (such as withdrawal, lifting of limits or lifting of sanctions) by means of threats, intimidation, verbal abuse, profanity, sexual harassment, repeated or prolonged contact, or the like
Posting or disseminating personal information of the Company's officers or employees, or demanding handling on the condition of such posting or dissemination or of spreading false information
Other conduct equivalent to the above items that infringes or is likely to infringe the rights of the Company or third parties, or that threatens the order of electronic commerce. The conduct listed is illustrative and is not limited to these examples
③ The Company may take measures such as rescission of contracts, clawback of EV, etc., restriction of membership and withholding of cash refunds, as well as civil and criminal legal action, against a Member who violates Paragraph 2. The specific criteria for measures relating to EV, etc. are governed by Articles 8 and 12 of the SuperX Benefits Terms.
④ The specific details of Paragraphs 2 and 3 of this Article are set forth in the "SalesVook Service Use Policy."
Article 13 (Protection of Personal Information)
① When collecting a Member's personal information, the Company collects only the minimum personal information within the scope necessary to provide the services.
② The Company does not collect, in advance at the time of membership registration, information necessary to perform purchase contracts. However, this does not apply where the Company collects the minimum specific personal information because identity verification is necessary before a purchase contract in order to perform obligations under relevant laws or to ensure safe transactions.
③ When collecting and using a Member's personal information, the Company informs the Member of the purpose and obtains the Member's consent.
④ The Company may not use collected personal information for any purpose other than the intended purpose, and where a new purpose of use arises or the information is provided to a third party, the Company informs the Member of the purpose and obtains the Member's consent at the stage of use or provision. However, exceptions apply where relevant laws provide otherwise.
⑤ Where the Company must obtain a Member's consent under Paragraphs 3 and 4, it must specify or notify in advance the matters prescribed in the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., such as the identity of the person responsible for personal information management (affiliation, name, telephone number and other contact information), the purposes of collection and use of the information, and matters relating to the provision of information to third parties (the recipient, the purpose of provision and the content of the information to be provided), and the Member may withdraw such consent at any time.
⑥ A Member may at any time request access to, and correction of errors in, his or her personal information held by the Company, and the Company is obliged to take the necessary measures without delay. Where a Member requests correction of an error, the Company does not use the personal information until the error is corrected.
⑦ To protect personal information, the Company must limit the persons who handle Members' personal information to a minimum, and is liable in accordance with relevant laws for damages incurred by a Member due to the loss, theft, leakage, provision to third parties without consent, alteration, etc. of the Member's personal information, including credit card and bank account information, for reasons attributable to the Company.
⑧ When the purpose of collection or the purpose for which it was provided has been achieved, the Company, or a third party that received personal information from the Company, destroys the personal information without delay.
⑨ The Company does not set the consent boxes for the collection, use and provision of personal information as pre-selected. In addition, the Company specifically states the services that are restricted if consent to the collection, use and provision of personal information is refused, and does not restrict or refuse the provision of services, such as membership registration, on the grounds that a Member has refused consent to the collection, use and provision of personal information that is not a mandatory item.
⑩ The Company's Privacy Policy does not apply to linked cyber malls other than the Company's Cyber Mall (within the scope set forth in Article 2, Item 1). With respect to the handling of personal information by linked cyber malls and by third parties providing Goods, etc., the Member is responsible for checking the privacy policies of those cyber malls and third parties, and the Company bears no responsibility therefor.
⑪ The Company may provide a Member's personal information to third parties, to the extent permitted by law, in the following cases.
Where an investigative agency or other government agency requests the information through lawful procedures
Where necessary to confirm fraudulent conduct, such as a Member's violation of relevant laws
Where the minimum Member information necessary for transactions, delivery, etc. (name, address, telephone number) is provided to Sellers, delivery companies, etc.
Where necessary for performance once a purchase is concluded, and where necessary for returns, exchanges, refunds, cancellations, etc. even after the purchase has been completed
Where otherwise required by relevant laws
⑫ Other matters not set forth in this Article are governed by the "Privacy Policy" established by the Company.
Article 14 (Payment Methods)
① Payment for Goods, etc. purchased on the Cyber Mall may be made by any available method among the following.
Account transfers of various kinds, such as phone banking and internet banking
Card payments of various kinds, such as prepaid cards, debit cards and credit cards
Online bank deposit (무통장입금)
Payment by electronic money
Payment upon receipt
Payment by gift certificates contracted with or recognized by the Company
Payment by other electronic payment methods, etc.
② The Member bears full responsibility and any disadvantages for the information the Member enters in connection with payment of the purchase price, and for anything arising in connection with that information.
③ The Company may not add fees for a Member's payment method to the price of Goods, etc. However, the Company may charge the Member damages for delay, such as notified late fees, when the deferred payment service for goods is used.
Article 15 (EV, etc.)
① The nature of EV, etc., their accrual and use, the requirements, limits and fees for their conversion (withdrawal), their validity period and extinguishment, and changes to such criteria are governed by the SuperX Benefits Terms and the SuperX Benefits Operating Policy.
② Except where separately permitted by the Company, EV, etc. may not be transferred to others and may not be used for fraudulent purposes or uses.
③ If it is confirmed that a Member has obtained EV, etc. by fraudulent means, the Company may recover them in accordance with Article 12 of the SuperX Benefits Terms, and may restrict or revoke the Member's membership and take civil and criminal legal action.
Chapter 2 E-Commerce Services
Section 1 Retail Services
Article 16 (Purchase Applications, Consent to Provision of Personal Information, etc.)
① A Member applies for a purchase on the Cyber Mall by the following or similar methods, and when the Member applies for a purchase, the Company must provide each of the following in an easy-to-understand manner.
Search for and selection of Goods, etc.
Entry of the recipient's name, address, telephone number, e-mail address (or mobile phone number), etc.
Confirmation of the contents of the Terms, services for which the right of withdrawal is restricted, and matters relating to cost burdens such as delivery and installation fees
An indication of consent to these Terms and of confirmation or refusal of the matters in Item 3 above (e.g., a mouse click)
An application for the purchase of Goods, etc. and confirmation thereof, or consent to the Company's confirmation
Selection of a payment method
② Where the Company needs to provide a Member's personal information to a third party, it must obtain the Member's consent at the time of the actual purchase application, and does not obtain comprehensive consent in advance at the time of membership registration. In this case, the Company must specify to the Member the items of personal information to be provided, the recipient, the recipient's purpose of use of the personal information, the retention and use period, etc.
③ Where the Company needs to entrust a third party with the processing of a Member's personal information (including the collection, generation, connection, interlinking, recording, storage, retention, processing, editing, retrieval, output, correction, recovery, use, provision, disclosure and destruction of personal information, and other similar acts), it must obtain the Member's consent at the time of the actual purchase application, and does not obtain comprehensive consent in advance at the time of membership registration. In this case, the Company must specify to the Member the person entrusted with processing the personal information, the content of the work entrusted, etc. However, where the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. provides otherwise, that Act applies.
Article 17 (Formation of Contracts)
① The Company may decline to accept a purchase application under Article 16 if it falls under any of the following items. However, when entering into a contract with a minor, the Company must notify that the minor or the legal representative may cancel the contract if the consent of the legal representative is not obtained.
The application contains false information, omissions or errors
A minor purchases goods, etc. prohibited under the Juvenile Protection Act (청소년 보호법)
A Member whose membership has been restricted or revoked under Article 7 applies for a purchase
The applying Member has disrupted the transaction order of the Cyber Mall, such as by purchasing duplicate Goods, etc. for resale
Sales of the Goods, etc. have been suspended due to a disposition by a competent authority or the like
Accepting the purchase application is otherwise deemed to significantly hinder the Company technically
② A contract is deemed formed at the time the Company's acceptance reaches the Member in the form of the receipt confirmation notice under Article 18, Paragraph 1.
③ The Company's expression of acceptance must include confirmation of the Member's purchase application, whether the goods are available for sale, information on correction and cancellation of the purchase application, and the like.
④ If, after a contract is formed, the Company discovers any of the grounds in the items of Paragraph 1, the Company may immediately rescind or cancel the contract, and upon rescission or cancellation, the Company makes a refund, or takes the measures necessary for a refund, within 3 business days from the date on which the Member paid for the goods.
Article 18 (Receipt Confirmation Notice; Change and Cancellation of Purchase Applications)
① When a Member applies for a purchase, the Company sends a receipt confirmation notice to the Member.
② A Member who has received a receipt confirmation notice may, if there is a discrepancy in the expression of intent or the like, request a change or cancellation of the purchase application until the Member requests delivery, and the Company processes it in accordance with the request. However, if the Member has already paid, the provisions on withdrawal of offers, etc. in Article 21 apply. If the purchase application is cancelled, the Member returns the EV, etc. received in connection with that purchase in accordance with Article 22, Paragraph 5.
Article 19 (Supply of Goods, etc.)
① Goods, etc. supplied by the Company are shipped when the Member requests delivery through the delivery request function on the service screens, and the Company keeps them until the Member requests delivery. The storage period and conditions are shown on the service screens. When the Member requests delivery, the Company takes the necessary measures, such as packaging, so that the Goods, etc. can be shipped within the period shown on the service screens, and enables the Member to check the delivery procedure and progress.
② For Goods, etc. purchased by a Member, the Company specifies the means of delivery, the delivery cost for each means, the party bearing the cost, the estimated delivery period for each means, etc.
③ If there is a separate agreement between the Company and a Member regarding the time of delivery or provision of Goods, etc., that agreement takes precedence over these Terms.
Article 20 (Refunds)
If Goods, etc. for which a Member has applied cannot be delivered or provided because they are sold out or for a similar reason, the Company notifies the Member of the reason without delay, and if it has received payment for the Goods, etc. in advance, the Company makes a refund, or takes the measures necessary for a refund, within 5 business days from the date on which it received the payment.
Article 21 (Withdrawal of Offers, etc.)
① A Member who has entered into a contract with the Company for the purchase of Goods, etc. may withdraw the offer within 7 days from the date of receiving the written contract terms under Article 13, Paragraph 2 of the Act on the Consumer Protection in Electronic Commerce, etc. (or, if the Goods, etc. are supplied later than the date of receiving that document, the date on which the Goods, etc. are supplied or their supply commences). However, where the Act on the Consumer Protection in Electronic Commerce, etc. provides otherwise regarding withdrawal of offers, the provisions of that Act apply.
② Notwithstanding Paragraph 1, the Member may not return or exchange Goods, etc. in any of the following cases.
The Goods, etc. have been lost or damaged for reasons attributable to the Member (excluding cases where packaging, etc. was damaged in order to check the contents of the Goods, etc.)
The value of the Goods, etc. has significantly decreased due to use or partial consumption by the Member
The value of the Goods, etc. has significantly decreased with the passage of time to the extent that resale is difficult
The packaging of reproducible Goods, etc. has been damaged
Provision of services or of digital content under Article 2, Item 5 of the Framework Act on the Promotion of Cultural Industries (문화산업진흥 기본법) has commenced (however, for a contract consisting of divisible services or divisible digital content, excluding the portion whose provision has not commenced)
In the case of Goods, etc. produced individually according to an order or the like, where allowing withdrawal of the offer, etc. is expected to cause irreparable serious damage to the seller, and that fact has been separately notified in advance for the transaction and the Member's written consent (including by electronic document) has been obtained
Where the Member obtained free gifts or Benefits, such as EV or FT, together with the purchase and cannot return the Benefits obtained
Other cases in which returns and exchanges are restricted under relevant laws, including where the Company has given prior notice of restrictions on withdrawal of offers, etc. for the Goods, etc.
③ Notwithstanding Paragraphs 1 and 2, if the contents of the Goods, etc. differ from their labeling or advertisement, or the contract has been performed differently from its terms, the Member may withdraw the offer, etc. within 3 months from the date on which the Goods, etc. were supplied, or within 30 days from the date on which the Member became aware, or could have become aware, of that fact.
④ Even if a Member applies for an exchange under Paragraph 1 or 3, the Member may not receive an exchange of the Goods, etc. if the Company has no stock of the goods for exchange. In this case, the exchange application may be processed as a return.
⑤ If, by the time 14 days have passed from the date of the exchange or return application, the Member has not returned the Goods, etc. already received to the Company or cannot be contacted by telephone, e-mail, etc., the exchange or return application loses its effect.
Article 22 (Effects of Withdrawal of Offers, etc.)
① If the Company receives the returned Goods, etc. from a Member and finds no problem upon inspection, the Company refunds the price of the Goods, etc. already received within 3 business days. In this case, if the Company delays the refund to the Member, it pays delay interest for the period of delay, calculated by applying the delay interest rate prescribed in Article 21-3 of the Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률 시행령).
② In refunding the above price, if the Member paid for the Goods, etc. by a payment method such as a credit card or electronic money, the Company, without delay, requests the business operator that provided the payment method to suspend the charge for the Goods, etc. or to cancel the payment. If payment was made by credit card, the refund is made only by cancelling that credit card payment and is not made in cash.
③ If the Goods, etc. have already been partially used or partially consumed, the Company may claim from the Member payment of an amount equivalent to the benefit the Member obtained through the partial consumption or the cost incurred in supplying the Goods, etc., being the amount under the following items.
Where use of the Goods, etc. makes resale of consumable parts difficult or significantly lowers their resale price, the cost incurred in supplying those consumable parts
In the case of Goods, etc. consisting of a number of identical divisible items, the cost incurred in supplying the portion consumed by the Member's partial consumption
④ In the case of withdrawal of offers, etc., the Member bears all costs necessary for returning the supplied Goods, etc. The Company does not claim a penalty or damages from the Member on the grounds of withdrawal of the offer, etc. However, where the withdrawal is made because the contents of the Goods, etc. differ from their labeling or advertisement, or the contract was performed differently from its terms, the Company bears the costs necessary for returning the Goods, etc.
⑤ If a purchase is cancelled through cancellation of the purchase application or withdrawal of the offer, etc., the Company recovers the EV, etc. granted to the Member in connection with that purchase (including participation in Waves, etc.). If the Member has already used or converted (withdrawn) such EV, etc., the Company may deduct their value from the amount to be refunded or claim it from the Member, and the Member must return it. The specific criteria for recovering EV, etc. and calculating their value are governed by the SuperX Benefits Terms and the Operating Policy.
Article 23 (Refusal of Returns and Purchase of Returned Goods, etc.)
① If a Member returns to the Company Goods, etc. that cannot be returned or exchanged under Article 21, Paragraph 2 (hereinafter "Subject Goods"), the Company may, at its discretion, refuse the Member's return, or purchase the goods itself on the condition of paying an amount calculated as a certain percentage of the sale price of the Subject Goods (hereinafter "Purchase Cost").
② When the Company decides to purchase under Paragraph 1, the Company determines the Purchase Cost by inspecting the condition of the returned Subject Goods, and in principle pays the Purchase Cost using the original payment method with which the Member paid for the Subject Goods.
③ Details such as the goods eligible for purchase, the criteria for calculating the Purchase Cost and the method of paying the Purchase Cost are announced through the Company's relevant web pages, product sales pages, etc.
Section 2 Mail-Order Brokerage Services
Article 24 (Mail-Order Brokerage)
① In addition to Goods, etc. that the Company supplies directly, the Company may, as a mail-order broker, broker transactions in Goods, etc. that Sellers have registered on the services. In this case, the Company is not a party to the transaction, and the obligations and responsibilities relating to a transaction formed between a Seller and a Member are borne by the Seller and the Member.
② For Goods, etc. that it brokers, the Company displays on the service screens, in accordance with relevant laws and so that Members can easily recognize it, the fact that the Company is not a party to the mail-order sale and the Seller's information.
③ Withdrawal of offers, etc. in brokered transactions, and the resulting returns, exchanges and refunds, are handled by the Seller, and Article 21 and Article 22, Paragraphs 1 through 4 apply mutatis mutandis. In this case, "the Company" is read as "the Seller." The recovery and return of EV, etc. granted in connection with brokered transactions are governed by Article 22, Paragraph 5.
④ The Company does not guarantee the contents or terms of transactions of Goods, etc. registered by Sellers, and does not act on behalf of Sellers or Members. However, the Company performs the obligations that relevant laws impose on mail-order brokers, such as providing Seller information and taking measures necessary to handle Members' complaints and disputes.
Article 25 (Delivery and Completion of Transactions)
① The Company does not intervene in disputes, etc. that arise among relevant parties, such as Sellers, Members and delivery companies, in connection with the delivery of Goods, etc. In this case, such disputes, etc. must be resolved directly by the relevant parties. However, the Company bears liability under law if grounds attributable to the Company contributed to the relevant damage.
② A Member must express to the Company an intention to confirm the purchase, exchange or return within a certain period from the time delivery of the purchased Goods, etc. is completed.
③ If the Member does not express an intention to confirm the purchase, exchange or return within the purchase confirmation period under Paragraph 2, the Company may deem that the Member has expressed an intention to confirm the purchase for the transaction, and process it as an automatic purchase confirmation.
④ Once a purchase has been confirmed, the Member may not raise objections to the Company on grounds such as defects in, non-receipt or return of the Goods, etc. All issues between the Seller and the Member arising after purchase confirmation, such as refunds and exchanges, must be resolved directly by the Seller and the Member as the parties to the transaction, and the Company does not intervene.
Article 26 (Prohibited Conduct)
① Direct trading between a Seller and a Member without using the services provided by the Company (Direct Transactions) is prohibited for transaction safety. In this case, responsibility for all problems arising through Direct Transactions lies with the parties to the transaction, and the Company bears no responsibility whatsoever for them.
② Member conduct prohibited other than under Paragraph 1 is governed by Article 12 of these Terms.
Article 27 (Dispute Mediation)
① The Company operates a Dispute Mediation Center to mediate disputes between Members and Sellers reasonably and smoothly when they arise.
② Members must respond sincerely, in accordance with the principle of good faith, to mediation by the Dispute Mediation Center.
Chapter 3 Miscellaneous
Article 28 (Relationship Between Linking Malls and Linked Malls)
① Where a higher-level cyber mall and a lower-level cyber mall are connected by hyperlink (e.g., targets of hyperlinks include text, images and moving images) or a similar method, the former is called the linking mall and the latter the linked mall.
② A linking mall does not bear warranty liability for transactions with Members involving Goods, etc. provided independently by the linked mall.
Article 29 (Ownership of Copyright and Restrictions on Use)
① Copyrights and other intellectual property rights in works created by the Company belong to the Company.
② In connection with the services, the Company grants Members only a right to use accounts, IDs, content, etc. in accordance with the conditions of use set by the Company, and Members must not, without the Company's prior consent, use for commercial purposes, or allow third parties to use, any information obtained through use of the services in which the intellectual property rights belong to the Company, by reproduction, transmission, publication, distribution, broadcasting or any other method.
Article 30 (Members' Posts)
① All responsibility for posts registered or posted by a Member on SalesVook lies with the Member, and if the Company recognizes that a Member's post falls under any of the following items, the Company may, without prior notice, take measures to temporarily block access to the post, in which case the Company notifies the Member of the reason without delay. A Member may raise an objection to a temporary blocking measure on a post, but raising an objection does not mean that the temporary blocking measure is lifted.
Posts that insult, slander or demean others, or damage others' reputations
Posts containing information that may be misused for crimes and illegal acts
Posts that infringe the rights of others, such as copyrights and trademark rights
Obscene material, or posts with content that may cause ordinary people sexual humiliation or shame (including posts that may link to websites, apps, etc. containing such content)
Posts with sensational content that may harm the mental or physical health of children and adolescents
Posts exposing a specific person's personal information
Posts containing content directly or indirectly aimed at profit, such as introducing and selling specific Goods, etc., recommending their purchase or use, or inducing contact
Posts that do not fit the purpose of use of the services, or whose content is unrelated to the purpose of the relevant service
Posts containing malicious code, such as malware or spyware, that when executed may cause damage such as degraded system performance or leakage of personal information to other Members, the Company, Sellers or other third parties
Posts with content deemed to substantially interfere with the Company's business
Other posts with content that violates these Terms or laws, or is contrary to public order and good morals
For details, please check the Community Guidelines.
② If a Member deletes his or her account or removes SalesVook from the SuperX integrated account, posts (including comments) written before the account deletion are not deleted. Because member information is deleted upon account deletion and the author can no longer be identified, it becomes fundamentally impossible to edit or delete those posts; a Member who wishes to have posts deleted must delete them before deleting the account.
③ Posts written by Members may be reproduced, distributed, transmitted or displayed by other companies partnered with the Company for purposes such as research and development, sales promotion and publicity of Goods, etc., and may be modified and edited to the extent that their essential content is not changed. In this case, the Company takes the necessary measures so that the Member's personal information cannot be identified from the post.
④ The Member's permission is required for the Company to provide the SalesVook services.
Permission regarding content created and shared by Members: Content that Members write as posts, or share or upload, such as photos or videos, may include content protected by intellectual property laws.
Members own the intellectual property rights (such as copyrights or trademarks) in the content they create and share on SalesVook and the other SuperX platform ecosystem products they use. Nothing in these Terms takes away a Member's rights in his or her content, and Members are free to share their content with others wherever they wish.
However, to provide the Company's services, the Company needs the Member's legal permission (a "license") to use this content. This is solely for providing and improving the Company's products and services as described in Article 1 above.
Specifically, when a Member shares, posts or uploads content covered by intellectual property rights on or in connection with the Company's products, the Member grants the Company a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license (subject to the Member's privacy and app settings) to host, use, distribute, modify, run, copy, publicly perform or display, translate and create derivative works of the Member's content. This license is intended to enable Members and other people who access and use the Company's products to use the Company's products. The scope and contents of the license are limited to the extent permitted by applicable law. For example, when a Member posts in the SalesVook community, it means that the Member grants the Company permission to store or copy the photo (subject to the Member's settings), or to share it with SuperX platform ecosystem products, including the SuperLozzi Super App, or with third parties such as service providers that support those products and services. This license ends when the Member's content is deleted from the Company's systems.
Members may delete individual content they share, post or upload at any time. In addition, when a Member deletes his or her account, all content posted on the personal account is deleted as well. Learn more about how to delete an account. Even if an account is deleted, content that the Member posted as a page administrator, or content created together with others (e.g., photos in a shared album that may remain visible to other album members), is not automatically deleted.
It may take up to 90 days from the start of the account deletion process or receipt of a content deletion request until the content is deleted. If content is sent to the trash, the deletion process begins automatically after 30 days unless the Member chooses to delete it sooner. While this content deletion process is under way, the content is not visible to other users. After the content has been deleted, it may take up to another 90 days to delete it from backup and disaster recovery systems.
In the following cases, content is not deleted within 90 days after the account deletion or content deletion process begins.
Where another person has used the content under this license and has not yet deleted it (in which case this license continues to apply until the content is deleted)
Where deletion within 90 days is not possible due to technical limitations of the Company's systems, in which case the Company deletes the content as soon as it becomes technically feasible
Where immediate deletion would restrict the Company's ability to carry out the following: investigating or identifying illegal activity or violations of the Company's terms and policies (e.g., investigating or identifying misuse of the Company's products or systems)
Protecting the safety, integrity and security of the Company's products, systems, services and users, and defending the Company
Preserving evidence, including data preserved to comply with legal obligations and with record-keeping obligations required by law of companies that provide financial products and services
Complying with requests from judicial or administrative authorities, law enforcement agencies or government agencies,
In such cases, the content is retained only for as long as necessary for the purposes for which it was retained (the exact period varies by case).
In each of the above cases, this license remains in effect until the content is completely deleted.
Permission to use Members' names, profile pictures and information about their activities in advertising, promotional or commercial content: Subject to the relevant settings, a Member grants the Company, free of charge, permission to display the Member's name, profile picture and information about the Member's activities on SalesVook (such as clicking to like content or using SuperX platform ecosystem products, e.g., writing "comments") alongside or in connection with advertisements, offers and other promotional or commercial content shown across the Company's products. For example, the Company the Korean original is incomplete at this point a Member is interested in an advertising event, or permission to update software that a Member uses or downloads: when a Member downloads or uses the Company's software, the Member grants the Company permission to download and install updates to the software where possible.
Article 31 (Management of Posts)
① If a Member's post contains content that violates relevant laws, such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., the Personal Information Protection Act (개인정보 보호법) and the Copyright Act (저작권법), the right holder may request suspension of posting, deletion, etc. of the post in accordance with the procedures set by those laws, and the Company must take measures in accordance with relevant laws.
② Even without a request from the right holder under the preceding Paragraph, the Company may take temporary measures, etc. with respect to the post in accordance with relevant laws if there are grounds to recognize an infringement of rights, or if the post otherwise violates Company policies and relevant laws.
③ The detailed procedures under this Article follow the posting suspension request service established by the Company within the scope prescribed by relevant laws, such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., the Personal Information Protection Act and the Copyright Act.
Article 32 (Disclaimers of the Company)
① The Company does its best to provide the best products while giving clear guidance to everyone who uses them. However, the Company's products are provided "as is," and the Company does not guarantee that they will always be safe, secure or error-free, or that they will always function without interruption, delay or defect. To the extent permitted by applicable law, the Company also disclaims all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. The Company cannot predict when problems may occur with its products. Accordingly, the Company's liability is limited to the extent permitted by applicable law, and in no event (whatever the cause, and under any theory of liability, including negligence) will the Company be liable to Members for any loss of profits, revenues, information or data, or for consequential, special, indirect, exemplary, punitive or incidental damages, arising in connection with these Terms or SuperX platform ecosystem products. This applies even if the Company has been advised of the possibility of such damages. However, where applicable law does not permit the limitation or exclusion of liability under this Paragraph, the Company is liable to the extent provided by that law.
② If the Company cannot provide services due to natural disasters or equivalent force majeure, it is exempt from liability for the provision of services.
③ The Company may temporarily suspend the provision of services in the event of maintenance, inspection, replacement or failure of information and communications facilities such as computers, or interruption of communications, and bears no liability in this regard unless it acted willfully or negligently.
④ The Company is not liable for obstacles to the use of services caused by reasons attributable to Members or to third parties such as Sellers.
⑤ The Company is not liable for damage arising from a Member leaking or providing the Member's own personal information to others.
⑥ The Company is not liable for a Member's loss of the revenue the Member expected to earn by the Companying the services (including accrual and conversion gains the Member had expected, as affected by changes to the operating policy for Benefits such as EV, etc.), nor for damages caused by other materials obtained through the services.
⑦ The Company is not liable for the contents, such as the reliability and accuracy, of information, materials and facts posted by Members.
⑧ Where Members, or Members and third parties such as Sellers, conduct transactions or the like with one another through the Company's services, the Company is exempt from liability unless it is a party to the transaction. In that case, the Company does not guarantee the quality, completeness, safety, legality or non-infringement of the Goods, etc. traded, the existence or genuineness of the intention to trade, or the truthfulness or legality of the information entered by the parties or of materials posted on websites linked through that information, and the parties concerned bear the related risks and responsibilities.
⑨ The Company is not liable in connection with the use of services provided free of charge unless relevant laws specifically provide otherwise.
⑩ Notwithstanding Paragraphs 1 through 9, the Company is liable for damages caused by its willful misconduct or gross negligence. In the cases of Paragraphs 4 and 5, the same applies to damages caused by the Company's willful misconduct or negligence.
Article 33 (Dispute Resolution)
① The Company establishes and operates a damage compensation handling body to reflect legitimate opinions or complaints raised by Members and to handle compensation for their damages.
② The Company handles complaints and opinions submitted by Members with priority. However, where prompt handling is difficult, the Company immediately notifies the Member of the reason and the handling schedule.
Article 34 (Effect of Handling Different from These Terms)
① Members have no right to demand from the Company any handling not provided for in these Terms, the terms of individual services or the operating policies.
② Handling different from these Terms or the operating policies is effective only if it has been approved through the Company's authorized approval process and notified in writing in the name of the Company (including by electronic documents such as app notifications and e-mails). Guidance or promises given by officers or employees, such as customer service agents or operators, do not by themselves bind the Company.
③ Even if the Company has provided exceptional handling to a particular Member, neither that Member nor any other Member thereby acquires a right to demand the same handling, and the Company is not deemed to have waived its rights under these Terms.
④ The Company may cancel any handling that was made as a result of a Member's threats, coercion or deception, in which case the Member must return the amounts and Benefits received through that handling.
Article 35 (Jurisdiction and Governing Law)
① The laws of the Republic of Korea apply to the interpretation of these Terms and to disputes between the Company and Members.
② If a dispute arises between the Company and a Member in connection with these Terms or the use of the services and a lawsuit is filed, the competent court is determined in accordance with the Civil Procedure Act (민사소송법).
The Company is continuously improving the Company's services and developing new features in order to build better products for users and for SalesVook. Accordingly, the Company may need to amend these Terms from time to time to accurately reflect the Company's services and practices, to promote a safe experience with the Company's products and services, and to comply with applicable laws. The Company amends these Terms where the relevant provisions are no longer appropriate or are incomplete, and where the changes are reasonable and take appropriate account of Members' interests, or where changes are necessary for safety and security purposes or to comply with applicable laws.
These Terms constitute the entire agreement between Members and the Company regarding Members' use of the Company's products. These Terms supersede all prior agreements.
If any part of these Terms is found to be unenforceable, the unenforceable part is deemed amended to the minimum extent necessary to make it enforceable; if it cannot be made enforceable, that provision is severed and the remainder stays in full force and effect. Any failure by the Company to enforce any part of these Terms is not deemed a waiver. Any amendment to or waiver of these Terms may be made only in a writing prepared and signed by the Company.
A Member's rights or obligations under these Terms may not be transferred to others without the Company's consent.
These Terms do not confer any third-party beneficiary rights. All of the Company's rights and obligations under these Terms may be freely assigned in connection with a merger, acquisition or sale of assets, or by operation of law or otherwise.
In certain circumstances (for example, where another person claims ownership of a Member's username and the username appears unrelated to the name the Member uses in everyday life), the Company may change an account's username.
The Company always welcomes opinions and suggestions about SuperX platform ecosystem products and services. However, please note that the Company may use feedback and other suggestions without any restriction or obligation to compensate, and is under no obligation to keep them confidential.
The Company reserves all rights other than those expressly granted to Members.
Please check the other terms that may apply to Members.
Privacy Policy: This document describes the Company's handling of personal information collected for SalesVook and SuperX platform series ecosystem accounts.
Community Guidelines: These rules describe the Company's rules on content posted on SalesVook and on Members' activities on SalesVook and other SuperX platform ecosystem products.
Consent to the Collection and Use of Unique Identification Information: This document describes the Company's rules for complying with tax laws regarding EV on SalesVook.
SuperLozzi Super App Terms: These terms apply to the use of the SuperLozzi Super App and to activities within the SuperLozzi Super App.
SuperX Benefits Terms: These terms apply to the accrual, use, conversion and extinguishment of Benefits, such as EV, etc., granted free of charge to Members on SuperX platform services such as SalesVook and the SuperLozzi Super App, and to changes to the applicable criteria.
SuperX Benefits Operating Policy: This policy sets out, as delegated by the SuperX Benefits Terms, the specific criteria for Benefits, such as accrual criteria, conversion requirements, limits and fees, and validity periods.
You can see archived versions of these Terms.
Effective date: September 23, 2026